Free shipping on orders over 150,000 MMK amount
At MINIMAL, we want you to be completely satisfied with your purchase. We carefully curate and quality check each item before it is shipped to you to ensure its excellence. However, if you receive a defective or incorrect item, we offer a hassle-free exchange and return policy. Please contact our customer support team within 24hrs of receiving your order. We will gladly assist you in resolving the issue and providing a suitable solution, such as an exchange or store credit. Here are the details:
1. Conditions for Exchange:
You can exchange your item within 24 hrs of receiving it.
The item must be in its original condition, unworn, and with all tags attached.
Please contact our customer support team support@minimalxo.com to initiate the exchange process.
We will provide instructions on how to return the item and arrange for the exchange.
We encourage you to carefully review your order before making a purchase to ensure the accuracy of your selection. If you have any concerns about a product, please reach out to our customer support team, and we will be happy to assist you.
2. Conditions for Returns:
If you wish to return your item for a refund, you can do so within 24 hrs of receiving it.
The item must be in its original condition, unworn, and with all tags attached.
Please contact our customer support team to initiate the return process.
We will provide instructions on how to return the item and process your refund.
Please note that the following products cannot be returned:
Customized or personalized items: Products that have been specially made or engraved with personalized details according to your specifications cannot be returned unless they are defective or damaged upon arrival.
Earrings: Due to hygiene reasons, earrings cannot be returned for exchange or refund. We prioritize the health and safety of our customers and strictly adhere to hygiene standards.
Sale or clearance items: Products purchased during a sale or clearance event are considered final sale and cannot be returned or exchanged unless they are defective.
For eligible returns, please follow our standard return process outlined in our Return Policy. We appreciate your understanding and cooperation. Your satisfaction is our utmost priority at MINIMAL.
Please note:
Shipping fees for exchanges and returns are the responsibility of the customer, unless the item received is defective or incorrect.
We recommend using a trackable shipping method to ensure the safe return of the item.
Refunds will be processed within 7-10 business days after we receive the returned item.
If you have any further questions or need assistance with your exchange or return, please don't hesitate to contact our customer support team. We are here to help!